clientHold and ServerHold

1.ClientHold - Unverified Whois Email address

If your domain name is marked as "Not Verified" by checking "My Account > My Products > Domain Name":

It represents your domain name is clientHold due to Email address verification:

It's ICANN and Registry's annual policy adjustment for all customers on new domain orders.

#1 Please check the inbox or spam folder of the Registrant's Email address and complete the Email verification, once the Email verification goes through, the clientHold status will be removed automatically.

#2 The verification Email will be sent from support @ nicenic.net, please add this Email address to your white-labelled Email contact list.

#3 Please ensure that you or your customers would leave valid Email address with our registrar.

#4 You can re-send the verification Email yourself from the domain management panel by "My Account > My Products > Domain Name > Manage > Whois Email Verify: Not Verified Resend: *******@*******.***", just click the link of "Resend: *******@*******.***".

2.ClientHold - Domain Complained

If your domain name is marked as "Hold" by checking "My Account > My Products > Domain Name":

It represents your domain name is clientHold due to abuse report.

3. ServerHold by Registries

#1 serverHold by Radix

If your domain name is serverHold by Registry of Radix, please check the following link for unsuspension: 

https://abuse.radix.website/unsuspension

Domain names managed by Radix:

• .online
• .site
• .website
• .store
• .tech
• .fun
• .space
• .press
• .host
• .pw
• .uno

#2 serverHold by ShortDOT

If your domain name is serverHold by Registry of ShortDOT, please check the following link for unsuspension: 

https://shortdot.bond/removeserverhold/

Domain names managed by ShortDOT:

• .icu 
• .cyou
• .cfd
• .sbs
• .bond

#3 serverHold by XYZ Registry

If your domain name is serverHold by Registry of XYZ Registry, please check the following link for unsuspension: 

https://check.spamhaus.org/

Domain names managed by XYZ Registry:

• .xyz
• .lol
• .lat
• .skin
• .homes
• .autos
• .pics
• .mom
• .monster
• .quest

Attention: Please understand the domain name is placed on serverHold not by NiceNIC.NET but by the corresponding registry that operates all the domains of this TLD, regardless of the registrar they are registered with. Commonly, this registry places domains on serverHold due to being involved in abusive activity.

Unfortunately, the issue cannot be resolved from our registrar end as this part is entirely controlled by the Registry, not a Registrar as NiceNIC.NET. We recommend you contact them directly as they normally process such kinds of issues with the Registrant's (Your) involvement. You can reach out to the registries via the links mentioned above.